Help center

How can we help?

Answers to common questions, or reach a human - whichever is faster for you.

Getting started

How do I start a station?+

Choose a plan on the pricing page and pay - your station provisions automatically with a listen link, login and player, usually within five minutes.

What do I need to broadcast?+

Nothing but a browser. Upload MP3s and AutoDJ handles the rest. To go live, connect any Icecast encoder (BUTT, Mixxx, RadioDJ).

Broadcasting

How do I go live from my computer?+

In your dashboard open Quick Links for your server, port, mount and stream key, then enter them into your encoder and connect.

Why can I hear old audio after deleting a file?+

Deleting a track now stops it immediately if it was on air. If you still hear it, restart the station from the Channels page.

Billing

How does renewal work?+

You get reminders before expiry plus a short grace period. Pay to extend - your station never loses its media or settings.

Can I use a coupon?+

Yes. Enter your code at checkout and the discount applies before you pay.

Account

I forgot my password.+

Use the reset link on the sign-in page. If your email is not on file, open a ticket and we will verify you another way.

Can I run my own hosting brand?+

Yes - reseller plans give you a branded storefront, your own prices, and full control of your client stations.

Still stuck?

Open a ticket and our team will get back to you. You will get a reference to track the reply.

Open a support ticket

Or email [email protected]